Frequently Asked Questions

LA Paletas is a homegrown popsicle brand based in Dubai, crafting premium paletas made with real fruit and sweetened with Allulose instead of refined sugar.

Born in a family kitchen, LA Paletas started when a father wanted healthier frozen treats for his daughters. Every paleta is made in small batches in Dubai using whole fruit chunks, clean ingredients, and Allulose — a rare natural sugar with zero glycemic impact. The result is indulgence you can feel good about, whether you're reaching for a post-workout treat or handing one to your kids after school.

LA Paletas is based in Dubai, UAE, and currently delivers across Dubai and the wider Emirates.

We make everything in our Dubai kitchen and deliver directly to your door. Whether you're in JBR, Downtown, Dubai Hills, or further out in Abu Dhabi, we ship in insulated packaging to keep your paletas perfectly frozen. We're expanding delivery coverage regularly — check our website or message us on WhatsApp for the latest delivery areas.

We're the only paletas brand in Dubai sweetened entirely with Allulose — a rare natural sugar that has zero glycemic impact and near-zero calories.

While other brands may use stevia, erythritol, or regular sugar, we chose Allulose because it tastes like real sugar without the blood sugar spike. Our paletas also contain real fruit chunks — not flavoring concentrates — and have no preservatives, artificial colors, or additives. Every recipe is nutritionist-approved and thoroughly Luna-tested before it reaches your freezer.

Luna is the founder's daughter and the reason LA Paletas exists. She was the first person to try a homemade paleta and told her dad he should sell them.

What started as a dad blending fruit in the kitchen for his girls became a brand when Luna — then five years old — took one bite and said, "Dad, you should sell these." Her name is on the brand because she's still our Chief Tasting Officer. Every new flavor gets her approval before it reaches your freezer, and if it doesn't pass the Luna test, it doesn't make the cut.

Our paletas are made with real fruit, Allulose (a natural sweetener), and minimal, clean ingredients. The creamy range also includes fresh milk, cream, and cream cheese.

You won't find preservatives, artificial flavors, or synthetic colors in any of our paletas. The fruity range is entirely plant-based — just fruit, Allulose, citrus juice, and natural flavor enhancers like mint or orange blossom water. The creamy range uses real dairy and premium ingredients like Belgian dark chocolate, raw pistachios, and hazelnut crumble.

No. Every LA Paletas paleta is sweetened with Allulose, a rare natural sugar. We never use refined sugar, high-fructose corn syrup, or artificial sweeteners.

Allulose occurs naturally in small quantities in figs, raisins, and maple syrup. It has about 70% of the sweetness of table sugar but with near-zero calories and a glycemic index of zero. This means you get genuine sweetness without the sugar crash or the long list of unrecognizable ingredients.

Our fruity paletas range from just 11 to 33 calories per pop, depending on the flavor and size. Creamy flavors are higher, typically between 76 and 201 calories.

The fruity range includes some of the lowest-calorie frozen treats available anywhere — a Strawberry Lemonade pop has just 13 calories (48ml), and a Blue Mojito comes in at 11 calories. Creamy paletas are richer because they include real milk, cream cheese, and ingredients like dark chocolate or nuts, but they're still significantly lower in sugar than conventional ice cream thanks to Allulose.

No. We don't use any preservatives, artificial flavors, or synthetic colors in any of our products.

Our colors come from the fruit itself and natural ingredients like blue spirulina (in the Blue Mojito) and raw pistachios (in the Marbled Pistachio). We believe the best paleta is one where every ingredient is something you can recognize and feel good about eating — and feeding to your family.

Yes, our paletas are sweetened with Allulose, which has a glycemic index of zero and does not raise blood sugar levels. This makes them a suitable option for people managing diabetes or monitoring their sugar intake.

Allulose is metabolized differently from regular sugar — your body absorbs it but excretes most of it without using it for energy, so it has minimal impact on blood glucose or insulin levels. That said, everyone's health situation is different, and we always recommend checking with your doctor or dietitian if you have specific medical concerns before making changes to your diet.

Allulose is a rare natural sugar found in small amounts in figs, raisins, and maple syrup. We use it because it tastes like real sugar but has near-zero calories and a glycemic index of zero.

Unlike artificial sweeteners, Allulose is a real sugar — it just behaves differently in your body. It provides about 70% of the sweetness of table sugar without the blood sugar spike, making it ideal for people following keto, low-carb, or diabetic-friendly diets. It's been recognized as Generally Recognized As Safe (GRAS) by the U.S. FDA, and we believe it's the future of clean indulgence.

No. Allulose has a glycemic index of zero and does not cause a spike in blood sugar or insulin levels.

Your body absorbs Allulose in the small intestine, but most of it is excreted unchanged — it doesn't get metabolized for energy the way regular sugar does. This is why it's considered keto-friendly and suitable for people managing diabetes. Published research consistently shows minimal to no impact on blood glucose after consumption.

Yes, Allulose is considered safe for children. It's a naturally occurring sugar, not an artificial chemical, and has been recognized as safe by multiple food safety authorities.

Allulose is found naturally in foods like figs and raisins — it's not something created in a lab. Luna and the founder's family eat our paletas regularly. That said, as with any food, moderation is key for young children. If your child has specific health conditions, it's always a good idea to check with your pediatrician first.

Allulose tastes very similar to regular sugar — clean sweetness with no bitter or chemical aftertaste. It's about 70% as sweet as table sugar.

This is one of the main reasons we chose Allulose over other alternatives. Stevia can taste bitter, erythritol can have a cooling effect, and xylitol raises digestive concerns. Allulose tastes and behaves like sugar in recipes — it caramelizes, dissolves, and blends naturally with fruit flavors. Most people can't tell the difference from conventional sugar.

Our entire fruity range is vegan and dairy-free. The creamy range contains dairy (milk, cream, and cream cheese).

If you follow a plant-based diet, look for flavors like Strawberry Lemonade, Blue Mojito, Mango Madness, BlackBerry Limeade, Tropicana, and more — all made with fruit, Allulose, and natural ingredients, with no animal products. Our creamy paletas include milk and cream cheese, so they're not suitable for vegan or dairy-free diets. Product pages on our website clearly indicate which flavors belong to each range.

Yes, all LA Paletas paletas are gluten-free.

None of our recipes use wheat, barley, rye, or any gluten-containing grains. Our ingredients are naturally gluten-free — fruit, dairy, nuts, Allulose, and natural flavoring. If you have celiac disease or severe gluten sensitivity, please note that our kitchen handles multiple ingredients, and while we maintain strict preparation standards, we are not certified gluten-free. Feel free to contact us with specific concerns.

Some of our creamy paletas contain nuts, including hazelnuts, almonds, and pistachios. Our kitchen also processes nuts across multiple products.

Flavors like Dark Chocolate Cheesecake (hazelnuts), Marbled Pistachio (pistachios), and Strawberry Cheesecake (almonds) contain tree nuts. Our fruity range is nut-free by recipe, but since all paletas are made in the same kitchen, we cannot guarantee zero cross-contamination. If you have a severe nut allergy, we recommend reaching out to us directly at hello@lapaleta.ae so we can help you find the safest options.

Yes. All LA Paletas paletas are sweetened with Allulose, which has near-zero net carbs and doesn't raise blood sugar, making them compatible with keto and low-carb diets.

The fruity range is particularly keto-friendly, with as few as 11 calories per pop. Even our creamy paletas are significantly lower in net carbs than traditional ice cream because Allulose replaces refined sugar entirely. For strict keto dieters, the fruity flavors are your best bet — they're just fruit, Allulose, and citrus juice with nothing added that would knock you out of ketosis.

Yes, LA Paletas are safe for children. They're made with real fruit, clean ingredients, and Allulose — a natural sweetener recognized as safe by food authorities worldwide.

LA PALETA was literally born for kids. The founder created the first paletas because he wanted a better frozen treat for his daughters. Every recipe uses simple, whole ingredients that parents can feel good about — no artificial colors, no preservatives, no refined sugar. Luna, the founder's daughter, still taste-tests every flavor, so if it passes her approval, your kids will likely love it too.

Our paletas contain zero refined sugar. They're sweetened entirely with Allulose, which has near-zero calories and doesn't spike blood sugar the way regular sugar does.

A fruity paleta like Strawberry Lemonade has just 13 calories and contains no refined sugar at all. Compared to a typical children's ice cream — which can have 15 to 20 grams of added sugar per serving — our paletas are a smarter choice without sacrificing taste. Kids don't notice the difference; they just taste fruit and fun.

Parents choose LA Paletas because they're one of the few frozen treats in Dubai that combine real fruit, no refined sugar, and genuinely low calories — without tasting like a health product.

In a city where kids are constantly asking for ice cream, parents want options that don't come with a sugar crash or a long list of additives. LA Paletas fit naturally into after-school snacks, playdates, birthday parties, and beach days. They're easy to hand out, less messy than ice cream, and every flavor is Luna-approved — which tends to matter more to kids than any nutrition label.

You can order directly from our website at lapaleta.ae. Browse flavors, build your own box, and check out — we'll deliver to your door.

We also take orders via WhatsApp (+971 58 5 64 64 64) and Instagram DMs (@lapaleta.byluna) for quick reorders or custom requests. Our website offers the full experience, including a Build Your Box feature where you can mix and match your favorite flavors in packs of 5, 10, or 15. Subscriptions are also available if you want regular deliveries without reordering each time.

We deliver across Dubai and the wider UAE. All areas within Dubai are covered, and we're expanding coverage to other Emirates regularly.

Whether you're in JBR, Business Bay, Jumeirah, Al Barsha, Dubai Hills, or anywhere else in the city, we can get paletas to your door. For areas outside Dubai — including Abu Dhabi, Sharjah, and beyond — delivery is available but may have different timelines and fees. Check at checkout or message us for the most up-to-date information on your area.

Delivery is free on orders above AED 150 within Dubai. A delivery fee applies to smaller orders.

Since paletas need to travel frozen, we use insulated packaging with dry ice to ensure they arrive in perfect condition. The AED 150 threshold typically means a box of 5 or more paletas qualifies for free delivery. For orders outside Dubai, delivery fees vary and are calculated at checkout based on your location.

Most Dubai orders are delivered within 1–2 business days. Exact timing depends on your location and current order volume.

We freshly prepare orders in small batches, so delivery time can vary slightly based on demand. During peak periods — weekends, holidays, and Ramadan — it may take a bit longer. You'll receive a confirmation once your order is dispatched, and you can always check in with us on WhatsApp for real-time updates on your delivery.

We accept all major credit and debit cards, Apple Pay, and cash on delivery for orders within Dubai.

Our checkout is powered by Shopify's secure payment system, so your card details are always protected. If you prefer to pay on delivery, select the cash-on-delivery option at checkout — this is available for Dubai deliveries only. For corporate or bulk orders, we can also arrange bank transfers. Just contact us directly to set that up.

You can modify or cancel your order if it hasn't been prepared yet. Contact us as soon as possible via WhatsApp or email.

Since our paletas are made in small batches and frozen fresh, we start preparing orders quickly. If you reach out within a few hours of placing your order, we can usually make changes. Once an order has been packed and dispatched, cancellations aren't possible — but we'll always do our best to help. Message us at hello@lapaleta.ae or on WhatsApp and we'll figure it out together.

Yes, we offer catering for events of all sizes — from intimate birthday parties to large corporate functions, weddings, school events, and beach gatherings.

Paletas are a crowd-pleaser and incredibly easy to serve — no plates, no mess, no melting drama. We work with you to select flavors, quantities, and serving style, and deliver everything ready to go. Whether it's 20 pops for a playdate or 500 for a corporate launch, we've got you covered. Get in touch at hello@lapaleta.ae to start planning.

We offer simple delivery of pre-packed paletas, or we can arrange a branded display setup with serving trays and signage for larger events.

For most events, our paletas arrive frozen in insulated packaging and can be transferred to a freezer or ice display at your venue. For premium events, we can provide a styled serving station with LA PALETA branding. We're flexible — tell us your venue, guest count, and vibe, and we'll recommend the best format. Pop-up setups are also available for outdoor gatherings and markets.

We recommend booking at least one week in advance, especially for large orders or custom requests. For smaller events, 3–5 days is typically enough.

The earlier you book, the more flexibility we have with flavors and custom options. During peak seasons — summer, Eid, the holiday period — we recommend reaching out two to three weeks ahead. Once you inquire, we'll confirm your date, help you choose flavors, and lock in the details so you can focus on everything else.

Yes, we offer custom flavor selections and branded packaging for corporate gifts, events, and special occasions.

For corporate clients, we can create custom boxes with your company branding, include personalized cards, and curate flavor combinations to match your theme. For weddings or private events, we work with you to select flavors that complement your menu or color scheme. Minimum quantities apply for fully custom packaging — contact us to discuss your vision.

Transfer your paletas to the freezer immediately upon delivery. Store them at -18°C or below for the best texture and taste.

Our paletas arrive in insulated packaging with dry ice, but they should be moved to your freezer as soon as possible. Keep them in their original packaging or an airtight container to prevent freezer burn. When you're ready to eat one, let it sit at room temperature for 1–2 minutes — this softens it just enough for the perfect bite.

Properly stored at -18°C or below, LA Paletas will stay fresh for up to 3 months from the production date.

Because we don't use preservatives, our paletas are best enjoyed within the first few weeks for peak freshness and flavor. Over time, the texture may change slightly due to natural ice crystallization, but they'll remain safe to eat well within the 3-month window. Each package includes a production date for your reference.

If your paletas arrive soft or partially melted, place them in the freezer immediately. Contact us with a photo so we can assess and arrange a replacement if needed.

We pack every order with insulated materials and dry ice to maintain frozen temperatures during transit. Occasionally, delays or extreme heat can affect shipments. If you notice signs of significant melting, snap a photo and send it to us on WhatsApp or email within 24 hours of delivery. We'll make it right — your satisfaction matters more to us than anything.

We don't recommend refreezing a paleta that has fully melted. If it's only partially softened and still holding its shape, refreezing is perfectly fine.

A paleta that has softened slightly will refreeze without noticeably affecting quality. However, if it has fully melted and liquified, the texture won't be the same after refreezing — ice crystals form differently the second time, leading to a grainier result. In that case, you could blend it into a smoothie, or contact us and we'll help sort out a replacement.

We prioritize minimal, responsible packaging and source ingredients with transparency and care. Sustainability is a mindset we build into every decision as a small, homegrown brand.

We use recyclable packaging materials wherever possible and are actively working to reduce waste across our production and delivery process. As a Dubai-based brand that's still growing, we believe in being honest about where we are rather than making grand claims. Every step — from ingredient sourcing to small-batch production — is guided by a commitment to doing better with each batch we make.

We source fresh, high-quality ingredients from trusted suppliers, with a preference for local and regional producers where available.

Our fruit is selected for taste and quality — some is sourced locally within the UAE and the region, while premium ingredients like Belgian dark chocolate and raw pistachios come from specialized suppliers we trust. We maintain full supply chain transparency and choose partners who share our values of quality and integrity. Being a small-batch operation means we can be selective and hands-on with every single ingredient.

LA Paletas was born when a father in Dubai started making fruit popsicles at home for his daughters, using real fruit and no refined sugar. His daughter Luna tasted the first batch and told him he should sell them.

That kitchen-table moment became a brand. The name "LA PALETA by Luna" honors both the Mexican heritage of paletas — handcrafted frozen fruit bars — and the girl who inspired it all. Today, LA PALETA is still family-run, still made in small batches, and still Luna-approved. Every flavor is tested at the family dinner table before it makes it to your freezer. It's indulgence born from love, crafted in the city we call home.